Privacy policy
Privacy Policy
Capiworld Australia Pty Ltd (ABN [59 651 602 916]) respects your privacy. This policy explains what personal information we collect through www.capiworld.com.au, how we use it, and how you can contact us about it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We collect personal information you give us directly when you request a quotation, place an order, subscribe to our newsletter, or contact us. This typically includes your name, company name, email address, phone number, delivery address and project details.
When you visit our website we also collect technical information automatically, including your IP address, browser type, device type, pages visited and the site you arrived from. We collect this through cookies and similar technologies.
We do not collect sensitive information as defined in the Privacy Act.
How we use it
We use your personal information to prepare and send quotations, process and deliver orders, provide technical support and after-sales service, respond to enquiries, meet our legal and tax obligations, and — where you have opted in — send you product updates.
We will not sell your personal information. We will not use your contact details for marketing unless you have subscribed, and every marketing email includes an unsubscribe link.
Who we share it with
We share personal information only where necessary, with:
- Shopify, which hosts this website and processes orders on our behalf
- Freight and logistics providers, to deliver your order
- Payment providers, where a payment is processed
- Capiworld Company Limited in Vietnam, our manufacturing parent company, where required to fulfil an order or provide technical support
- Professional advisers and government authorities, where required by law
Overseas disclosure
Some of the parties above are located outside Australia, including in Vietnam, the United States and Canada. By providing your information, you consent to this disclosure. We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.
Cookies
Our website uses cookies to keep the site working correctly, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may then not function properly.
Security and retention
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. We retain personal information only as long as needed for the purposes described above or as required by law, after which we destroy or de-identify it.
Accessing and correcting your information
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us at info@capiworld.com.au. We will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes
We may update this policy from time to time. The current version is always published on this page.
Contact
Email info@capiworld.com.au Post Unit 8, 7-9 Daisy St., Revesby, NSW 2212