Terms of service

Terms of Service

These terms apply to the use of www.capiworld.com.au and to the supply of goods by Capiworld Australia Pty Ltd (ABN 59 651 602 916) ("Capiworld", "we", "us"). By requesting a quotation or placing an order, you agree to these terms.

1. Quotations and pricing

Prices are not published on this website. All products are supplied to order, and pricing depends on thickness, R-value, panel size, surface finish, quantity and delivery location.

A quotation is an invitation to order, not an offer capable of acceptance. Quotations are valid for 30 days from the date of issue unless stated otherwise, and are subject to change where the specification, quantity, delivery location or material costs change. All prices are in Australian dollars and exclude GST and freight unless expressly stated.

2. Orders

A contract is formed only when we issue a written order acknowledgement. We may decline an order, in whole or in part, before that point.

You are responsible for the accuracy of the specification you provide, including thickness, R-value, dimensions and quantity. Because goods are made to order, specification changes may not be possible once production has commenced.

3. Payment

Payment terms are as stated in your quotation or order acknowledgement. Unless agreed otherwise in writing, payment is due before despatch. We may require a deposit for made-to-order goods.

4. Lead times and delivery

Lead times quoted are estimates given in good faith and are not guaranteed. We are not liable for delay caused by events outside our reasonable control, including shipping delays, customs clearance, supplier delay, industrial action or natural events.

Risk in the goods passes to you on delivery to the nominated address or on collection. Title remains with Capiworld until payment is received in full.

You are responsible for providing safe and suitable access for delivery vehicles and for unloading unless otherwise agreed in writing.

5. Product information and specification

Technical data, test results, R-values and specification clauses published on this website are provided for general guidance. They describe the tested performance of the product under the stated test method and conditions.

Fire performance. Where a Class A rating to ASTM E84 is stated, this is a United States test classification describing surface-burning behaviour. It is not a classification of non-combustibility and is not a Group Number under AS 5637.1. Results reported to AS/NZS 1530.3 are indices from that test method. It is your responsibility, together with your building certifier or fire engineer, to confirm that a product meets the requirements applicable to your building.

Thermal performance. Minimum R-values depend on climate zone and building class. Confirm requirements with your building designer or certifier.

You are responsible for satisfying yourself that a product is suitable for your intended application. Installation must follow our published installation instructions and all applicable codes and standards.

6. Product warranty

Capiworld warrants that its products will be free from manufacturing defects in materials and workmanship for 5 years from the date of delivery, subject to the conditions below.

This warranty applies only where the product has been stored, handled and installed in accordance with our published installation instructions, has not been modified, and has not been exposed to conditions outside its stated application. It covers the supply of replacement product only and does not extend to the cost of removal, reinstallation, access, or any other building work.

To make a warranty claim, contact us at info@capiworld.com.au with your order number, the product and batch details, the installation date and photographs of the issue. We may request a site inspection or return of a sample for assessment.

This warranty is given by Capiworld Australia Pty Ltd, Unit 8, 7–9 Daisy Street, Revesby NSW 2212, Australia · info@capiworld.com.au · (+61) 0426 393 999. You bear the expense of claiming this warranty.

The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods to which this warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law.

Where our liability may lawfully be limited, our liability for a failure to comply with a consumer guarantee is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, loss of contract, or costs of removal or reinstatement of other building elements.

8. Intellectual property

All content on this website, including text, images, technical data, the ECO-AEROGELS™ name and the Capiworld name and logo, is owned by or licensed to Capiworld. You may not reproduce, distribute or use it commercially without our written permission. You may download and print technical data sheets for the purpose of specifying or purchasing our products.

9. Website use

We take reasonable care to keep the information on this website accurate and current, but we do not warrant that it is free from error or that the site will be available without interruption. We may change products, specifications and content without notice.

10. Governing law

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.

Contact

Capiworld Australia Pty Ltd (ABN 59 651 602 916) Unit 8, 7–9 Daisy Street, Revesby NSW 2212, Australia Email info@capiworld.com.au Phone (+61) 0426 393 999